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FLOATING MAINTENANCE TECHNICIAN

 

Position Summary

The Floating Maintenance Technician (“MT”) will have responsibilities for the maintenance and repair of an apartment development(s) which may consist of multiple buildings or a single structure.

Reporting to their assigned Regional Maintenance Supervisor the MT will ensure their assigned apartment development(s) is maintained to company and industry standards of excellence.  The MT will work with commitment to maintain a clean, well-maintained property and the mechanical systems which are a part of the development(s).  As a key employee responsible for a development used around the clock by residents, the MT will be available for emergency calls and responsive to safety matters.

The MT will work collaboratively with the Regional Maintenance Supervisor and other staff members at being a good steward of a valuable asset which is home to residents of various economic circumstances and social needs.

The MT will provide excellent customer service to resident’s thus encouraging long-term retention.

The MT will demonstrate professionalism and will diligently pursue their own professional development.

The MT will report to the Regional Maintenance Supervisor.

 

Duties and Responsibilities

  • Effectively manage the unit make-ready program to company standards which is 5 business days
  • Work collaboratively with the Regional Maintenance Supervisor to successfully complete apartment unit inspections for both move-in and move-out to include preparing estimates of damage for collection purpose
  • Follow the company’s Risk Management directives to maintain a safe property environment
  • Make repairs and perform preventative maintenance to company, industry standards and to building codes – seek the help of the Maintenance Supervisor, Regional Maintenance Supervisor, Director of Property Management and Resident Services, or Field Supervisor before proceeding with unfamiliar measures – contact them before contacting vendors for the non-routine repair or replacement issues
  • Remove snow from sidewalks and entry areas and portions of parking lots with company approved materials and following company procedures which includes maintaining a professional snow log
  • Ensure all preventative maintenance processes are completed following manufacturers’ guidance and maintain warranty, guarantee and key physical component identification information
  • Maintain common areas in a professional manner and inspect the property and its grounds daily looking for problems and solve them immediately
  • Understand the property’s annual operating budget and work to achieve the objectives therein
  • Proactively manage to avoid surprises -maintain the property to “inspection level” every day
  • Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies – share best practices with colleagues
  • Work orders, preventive maintenance, apartment turns and the leasing of vacant apartment units-– all to be done within company policy timeframes while showing great customer service
  • Own all maintenance, safety and resident relations aspects to your apartment development
  • Deliver customer service, professionalism, safe work practices, effective property inspections, and Fair Housing and Risk Management initiatives
  • Ensure property is prepared to excel at all property inspections, including agency and REAC without the need for surges in staff and spending, i.e. have property inspection ready at all times
  • Serve as a role model, mentor, coach and trusted resource to field staff and residents
  • Assist with the Supportive Services program so that it is successful

 

Required Education and Experience:

  • High School Diploma / GED – technical training certifications a plus
  • Minimum of (3) three to (5) years of property maintenance responsibilities, or similar experience
  • Ability to work flexible hours and at property locations within or near transitional neighborhoods
  • Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)
  • Ability to climb stairs, take elevators, bend, squat and reach overhead, and meet standard mobility and lifting for tasks typically associated with property maintenance

 

Please submit resume to:  applications@housingall.org

 

Housing Recovery Specialist

Under the direction of the Director of Housing Outreach Department, the cross trained Housing Recovery Specialist in conjunction with providing disaster case management to Sandy impacted households, provides homebuyer, reverse mortgage HECM and/or foreclosure prevention counseling, one on one counseling for home purchase, home equity and mortgage loan modification assistance through lender/investor(s) and any other assistance programs available to assist both homebuyers and homeowners with attaining and/or preserving their investment.  Required to participate in coordinating and presenting at agency sponsored education workshops and outreach events.  The counselor acts as a liaison between the clients and lender representatives.

Provide one on one counseling to disaster clients in Foreclosure/Purchase/Rental to help them find realistic housing options in order to recover from their disaster related issues; permanency options to either avoid Foreclosure/Purchase/Rental or transition into other housing situations that best meet their needs.

 

Provide counseling to clients with RREM and LMI assistance programs. Provide regular follow up with disaster clients. Participate in planning of long term recovery efforts.

 

Establish a housing plan;

  1. Rebuild-Relocate-Rehabilitate
  2. Create manageable steps to achieving the plan agreed upon.
  3. Coordinate financial and technical expertise and resources necessary to achieving steps.

 

Responsible for entering all client case information into the agency’s client database “Netsuite” as well as NeighborWorks America (NWA) online client tracking tool “CounselorMax” systems in a timely and accurately manner. Must also learn and input data into any other databases as required by funders. Maintains accurate records and complies with all reporting procedures as required by various grant funders. Providing client pipeline reports as requested, running and correcting NWA system errors in CounselorMax on a monthly basis or as requested by supervisory staff.

Obtain required documents and ensure that they all have been properly signed by client(s) such as lender/servicer authorizations, privacy policy, client action plans and all other agency required documents needed for client files. Assist borrower with preparing and assembling the information and documents required by lender/servicer or other assistance program(s) for evaluation of workout options. Submit completed workout request packages to servicers using electronic mode required by lender/servicer, retain copy of client file via scanning into agency client database “NetSuite”.

Conduct timely follow-up with both the lender/servicers and clients as needed to ensure packages have been received by the lender/service and requests for deficiencies and additional documentation is communicated to the client, inquiring about case statuses, and escalating client case as needed per lender/servicer protocol.

Provide Financial Capabilities Counseling by discussing client’s financial wellbeing based on CFPB rating scale responses completed by the client. Develop client action plan based on client’s stated goals and provided information and resources that the client can use to help facilitate attaining those goals.

Refer disaster clients to appropriate community and/or social services agencies, based on their needs.

Keep client tracking tool updated on a regular basis of all disaster clients served and provide monthly reports (Netsuite, Counselor Max, HCS and HHF portal).

 

Coordinate client recovery efforts with other existing agencies providing monetary support to fund client gaps in construction costs, housing related expenses, and other related costs associated with client’s housing recovery.

 

Increase awareness of AHA as a convenient local resource by establishing a presence in some of the hardest hit areas. Present at various workshops and training sessions provided by the agency.

 

Attending staff meetings, agency in-service and participating in required certification trainings as requested by supervisor and other duties as assigned and necessary for the administrative functioning of the housing counseling department.

Education/Knowledge/Abilities Requirements:

  • Bachelor’s degree in finance, human services, social work, education or related field
  • Minimum of 2 years relevant work experience in mortgage lending/processing, real estate sales, housing or credit counseling
  • NeighborWorks NWA – NCHEC Home Buyer, HECM, Foreclosure Intervention and Default Counseling Certification or earn within 3 to 6 months of employment
  • Knowledge of mortgage loan process and programs
  • Knowledge foreclosure process for the state of NJ
  • Ability to apply credit rebuilding and budget analyze/development skills and tools
  • Knowledge of community resources and contact to provide client with viable referral for assistance with addressing additional needs not provided by the agency
  • Excellent oral and written communitive skills
  • Able to work some nights and weekends
  • Excellent case management skills
  • Working knowledge of CounselorMax client management systems and databases, Microsoft Word, Excel, PowerPoint and internet functionality.

 

Hours:

  • Full-time salaried position
  • 40 hours a week
  • 2-4 evenings a month and weekend for outreach events.

 

Salary Range:  $35,000.00 – $45,000.00

 

All employees are required to submit to drug, criminal, driving and personal reference checks as appropriate to their position.

 

Please send resume to:  applications@housingall.org

 

Shelter Counselor (Adult Shelter)Part Time

Under the direction of the CAP/EAS Director and Shelter Counseling Manager, the Shelter Counselor Specialist is responsible for but not limited to the following:

RESPONSIBILITIES:

  • Responsible for a safe clean environment of care that meets with the standard of safety and cleanliness for staff and consumers.
  • Achieves high level of consumer and customer satisfaction.
  • Responsible for ensuring those services are in compliance with all licensing, regulatory, accreditation and Affordable Housing Alliance’s policies and procedures.
  • Respond in a timely manner to all consumer and customer questions, concerns and complaints.
  • Other duties as assigned and necessary to the smooth operation of the Shelter program.
  • Refer clients to local resources to secure permanent housing and employment
  • Ensure clients are following the unique care plan that has been set for them
  • Assist with the daily living needs of shelter residents, including access to phone, food, medications, and personal care items.
  • Complete house security checks as assigned on your shift.
  • Maintain client files and other record keeping as required. All paperwork should be completed by the end of each shift.
  • To take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents in conjunction with the agency policies

QUALIFICATIONS:

  • High School Diploma or equivalent plus 4 years of related work experience
  • Effective verbal and written communication skills.
  • Comfortable with public speaking and presenting
  • Must have the capacity to deal with diverse clients with various levels of needs.
  • Strong Computer skills (Word, Excel, e-mail etc.).
  • Must have a valid NJ Driver’s license and clean driving record.
  • Must have a current TB Vaccination
  • Hepatitis B and MMR Vaccinations are highly recommended
  • Holidays, overnights, evenings, and weekends are required
  • Ability to perform physical tasks: move objects, bend, and lift up to 30 pounds
  • All employees are required to submit to criminal, driving and personal reference checks as appropriate to their position.

 

HOURS: Part time hourly position

SALARY: $15.00 to $17.00 hourly

 

Please send resume to:  applications@housingall.org

 

Director of Capital Projects

Under the direction of the COO, the Director of Capital Projects will be responsible for but not limited to:

Essential Functions

  • Providing oversight to the Capital Field Supervisor as he works with vendors on capital projects
  • Assess new construction or rehab projects by creating development budgets and researching specific subsidy opportunities for the project
  • Work with the Residential Service Department and Capital Field Supervisor to prepare work write-ups for general contractor bids on capital projects
    • Assists in developing specifications for construction, repair and modification projects as assigned for the purpose of providing consistent standards for AHA properties
  • Coordinate with accounting on monthly basis to ensure project are tracking to budget
  • Manage project timeline, general contractors and supporting personnel to insure all jobs are completed on time and within budget.
  • Work with municipalities where AHA is the administrative agent to oversee the municipal rehab projects
  • Work with department admin to create and maintain vendor list
  • Review of all contractor applications for payment
  • Work with Field Supervisor to ensure projects are not closed-out until they meet organization standards
  • Work with accounting to track actual project expenses to ensure capital projects are within preapproved budgets
  • Assists in the creation of strategic plan for the department that fits into AHA strategic plan
  • Work with Field Supervisor to inspects and/or assists in inspecting all aspects of construction for the purpose of ensuring compliance with plans, specifications, and local codes and ordinances.
  • Maintains electronic database of files and/or records for easy access across departments and reporting to Senior Leadership Team
  • Prepares written materials (e.g. correspondence, memos, budgets, costs, bid invitations, calendars, schedules, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information to Senior Leadership Team
  • Responds to inquiries to provide information to Senior Leadership Team and/or funding sources
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning as part of overall AHA team

 

Qualifications

  • Minimum of 10 years of experience in project analysis and/or project management
  • Ability to schedule and implement multiple projects simultaneously, while using multiple funding sources
  • Ability to utilize computer programs for communications, reporting, monitoring and managing a construction projects and budgets – MS Office and some project tracking software
  • Ability to communicate and coordinate effectively with AHA staff, residents and clients, fellow professionals, and construction personnel
  • Demonstrated record of successfully completing projects
  • Advanced education and/or certification in a construction related field or business degree
  • Submission to criminal, driving, personal reference and drug testing

Strong preference for candidates with the ability to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and consider a number of factors. Flexibility is required to work with others in a variety of circumstances; analyze data utilizing defined but different processes; and operate equipment using standardized methods.  Ability is also required to work with a diversity of individuals and/or groups; work with data of varied types and/or purposes; and utilize job-related equipment. Problem solving is required to identify issues and create action plans.  Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is moderate. Specific ability-based competencies required to satisfactorily perform the functions of the job include: adapting to changing work environment and/or priorities; adhering to safety practices; being attentive to details; meeting deadlines and schedules; working with frequent interruptions; and working under time constraints.

 

 

Hours:

  • Full-time Exempt
  • 40 hours a week

 

Salary: $70K+ based on qualifications

 

To apply, please send resume to:  applications@housingall.org

 

 

REGIONAL MAINTENANCE SUPERVISOR

Department:              Property Management

Classification:             Exempt

Position Summary

The Regional Maintenance Supervisor (“RMS”) will report to the Director of Property Management and Resident Services and support Property Managers and Maintenance Supervisors with property maintenance service. This support will include: hands-on property maintenance; execution of capital projects; recruiting of maintenance staff and training of maintenance team members.  The RMS will be a problem solver and role model for all maintenance team members.

 

Duties and Responsibilities

  • Ensure maintenance team members are trained, motivated and equipped to be successful stewards of the properties where they work
  • Teach maintenance staff about the AHA procedures, best practices, time management and about the specific maintenance and mechanical systems assigned to each maintenance team
  • Ensure that work orders, apartment make readies, and preventative maintenance are done professionally and on time
  • Teach maintenance staff about customer service, professionalism, safe work practices, effective property inspections and Fair Housing and Risk Management initiatives
  • Manage and inspect capital planning projects as assigned
  • Ensure properties are prepared to excel during all property inspections, including agency and REAC
  • Manage pro-actively by getting ahead of maintenance related issues thus avoiding surprises and minimizing crises – plan
  • Understand each property’s annual operating budget and capital and work to ensure the property maintenance team does its part to meet the budget targets for all maintenance related expense and capital items
  • Bring uniformly professional maintenance practices and procedures to all properties to include maintenance shop organization / sustained orderliness, equipment-tool maintenance and inventory management
  • Serve as a role model, mentor, coach and trusted resource to field staff and residents
  • Ensure on-call rotation is scheduled and managed evenly in the portfolio
  • Interview and assess all incoming maintenance applicants to improve caliber of work force
  • Find high quality local trade vendors at competitive costs for site work as may be necessary

Required Education and Experience:

  • High School Diploma / GED required and Technical School Certification preferred
  • Minimum of (7) seven years of increasing property maintenance responsibility to include operational support, vendor management and contract administration.
  • Ability to work periodic flexible hours and within or near transitional neighborhoods
  • Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)
  • Ability to climb stairs, take elevators, bend, squat and reach overhead, and meet standard mobility and lifting for tasks typically associated with property maintenance.

To apply, please send resume to:  applications@housingall.org

 

Relocation Counselor Specialist

 

Under the direction of the Director of Housing Outreach, this position will be responsible for the following:

Intake and assessment of TBRA client needs in during initial contact to our agency (telephone, internet, or walk-in) for housing assistance programs.  This includes Home Purchase, Foreclosure Intervention, Relocation, Financial Capabilities, Rental Search Assistance, Home Buyer, Home Owner Education and Disaster Recovery Assistance.

Assess client’s need and eligibility for programs offered by utilizing income guidelines for each respective program. Provide resource information and referrals; distribute applications or counseling packets for all programs within the department based on client eligibility. Assist with their completion if necessary.

Maintain online client intake database of all who are seeking assistance by logging into NetSuite, HCS, CounselorMax, and another system required for Agency Grant Programs. Daily and inputting all information requested within each relevant data filed for phone and walk-in client intakes.

Assist sandy impacted clients transitioning from TBRA rentals assistance with conduct rental searches to secure permanent housing. Provide monthly TBRA Metrics reports to DCA and participate on bi-weekly or monthly calls as scheduled by DCA.

Conduct rental housing outreach to developer, rental management companies, realtors and private landlords to develop working relationships to refer sandy impacted clients for permanent housing as they transition off of TBRA rental assistance.

Assist when needed with processing client rental and purchase applications for waiting list placement. Assist when needed with process educational workshops registrations and assist counselor with coordinating with any other department event.

Attend agency and invited community outreach events as assigned to represent the agency by speaking about and/or providing information and resource materials regarding all programs and services.

Managing the switchboard and routing calls to appropriate person, announce name and nature of calls and/or recording of accurate messages, etc. (when applicable)

Assist with other administrative duties as assigned and necessary to the functioning of all programs within the department.

 

Education/Knowledge/Abilities Requirements:

  • Have the capacity to deal with diverse clients with various levels of needs.
  • Have at least two (2) years of experience in Social Service/Customer Service role.
  • Have at least a two (2) year associate’s degree or equivalent additional experience.
  • Have the ability to speak clearly while responding to clients in need. (Spanish and English).
  • Have Strong Computer skills (Word, Excel, e-mail etc.)
  • Possess Excellent Interpersonal skills, able to manage time skillfully and Case Management skills
  • Have Strong Organization skills; Strong Knowledge of clerical procedures and able to multi-task
  • Must be very personable, interaction with client effectively
  • Ability to apply credit rebuilding and budget analyze/development skills and tools
  • Knowledge of community resources and contact to provide client with viable referral for assistance with addressing additional needs not provided by the agency
  • Excellent oral and written communitive skills
  • Able to work some nights and weekends
  • Excellent case management skills
  • Working knowledge of CounselorMax client management systems and HCS, Netsuite and any other databases as required, Microsoft Word, Excel, PowerPoint and internet functionality.
  • Program requires that all HRRC staff hired in this position cannot be a; current participant, future participant or past participant of any Sandy Assistance program administered by the State of New Jersey.

 

Hours:  35 Hours per week;

 

Hourly Rate:  $16.00 to $21.00 per hour

Full Time Hourly

 

All employees are required to submit to criminal, driving and personal reference checks as appropriate to their position.

 

Please submit resume to: applications@housingall.org