logo

Employment

HOUSING COUNSELING SPECIALIST 

“Home Purchase, HECM & Foreclosure Intervention”

Under the direction of the Director of Housing Outreach Department, the cross-trained Housing Counseling Specialist provides homebuyer, reverse mortgage HECM and foreclosure prevention counseling, one on one counseling for home purchase, home equity and mortgage loan modification assistance through lender/investor(s) and any other assistance programs available to assist both home buyers and homeowners with attaining and/or preserving their investment.  Required to participate in coordinating and presenting at agency-sponsored education workshops and outreach events.  The counselor acts as a liaison between the clients and lender representatives.

Work Responsibilities:

  • Provide counseling and analysis to clients regarding their financial position, including the creation of crisis budgets and/or realistic household budgets, and provide information regarding available first-time buyer loan products, HECM alternatives, and loan modification workout options with their respective lender(s).
  • Educate clients to have a true understanding of the home purchase process and eligibility requirements. Assist client with becoming mortgage ready based lender requirements by developing client action plans to improve credit scores, increasing savings and development of realistic and sustainable budgets. Provide appropriate resources referrals to clients to assist them to attain their goals outlined in their action plan.
  • Educate senior clients to have a clear understanding of the Home Equity Conversion Mortgage (HECM) which is the only reverse mortgage that is insured by the Federal Government (HUD and FHA).  Review their financial position, their household budget, and their reasons for considering the HECM loan.  Educate clients on the up-front and ongoing costs of the HECM loan and their obligations so that they and their heirs can make an educated decision on their options. 
  • Educate clients to have an understanding of the foreclosure process and timelines, hierarchy of workout options as it relates to their particular hardship status, loan modification terminology, loan modification terms being offered by the lender/servicer(s), assist clients with completing and returning loan modification packages back to lender/servicers is needed.  Ensure a copy of the signed loan modification agreement and in each client file. If appropriate refer clients to local service providers for additional assistance if needed.
  • Obtain required documents and ensure that they all have been properly signed by the client(s) such as lender/servicer authorizations, privacy policy, client action plans and all other agency required documents needed for client files. Assist borrower with preparing and assembling the information and documents required by lender/servicer or other assistance programs for evaluation of workout options. Submit completed workout request packages to services using electronic mode required by lender/servicer, retain a copy of client file via scanning into agency client database “NetSuite”.
  • Conduct timely follow-up with both the lender/servicers and clients as needed to ensure packages have been received by the lender/service and requests for deficiencies and additional documentation is communicated to the client, inquiring about case statuses, and escalating client case as needed per lender/servicer protocol.
  • Provide Financial Capabilities Counseling by discussing the client’s financial well-being based on CFPB rating scale responses completed by the client. Develop client action plan based on the client’s stated goals and provided information and resources that the client can use to help facilitate attaining those goals.
  • Responsible for entering all client case information into the agency’s client database “Netsuite” as well as NeighborWorks America (NWA) online client tracking tool “CounselorMax” systems in a timely and accurate manner. Must also learn and input data into any other databases as required by funders. Maintains accurate records and complies with all reporting procedures as required by various grant funders. Providing client pipeline reports as requested, running and correcting NWA system errors in CounselorMax on a monthly basis or as requested by supervisory staff.
  • Developing a superior knowledge of and utilize all loss mitigation options/programs, tools and guidelines for clients offered by lender/servicers, NJHMFA, FHA, FannieMae, and FreddieMac, etc.
  • Developing a superior knowledge of and utilize first-time home buyer loans and down payment assistance programs offered by lender partners, NJHMFA, FHA, and county agency.
  • Developing a superior knowledge of and utilize reverse mortgage (HECM) program options, tools and guidelines for seniors offered by participating lenders within the industry, FannieMae, FHA, etc.
  • Assist with the affordable administrative duties as assigned by certifying applicant eligibility to purchase or rent under the program and maintaining owner and tenant files.
  • Attending staff meetings, agency in-service and participating in required certification training as requested by supervisor.

Education/Knowledge/Abilities Requirements:

  • Bachelors degree in finance, human services, social work, education or related field
  • Minimum of 2 years relevant work experience in mortgage lending/processing, real estate sales, housing or credit counseling
  • NeighborWorks NWA – NCHEC Home Buyer, HECM, Foreclosure Intervention, and Default Counseling Certification or earn within 3 to 6 months of employment
  • Knowledge of mortgage loan process and programs
  • Knowledge foreclosure process for the state of NJ
  • Ability to apply credit rebuilding and budget analyze/development skills and tools
  • Knowledge of community resources and contact to provide the client with viable referral for assistance with addressing additional needs not provided by the agency
  • Excellent oral and written communitive skills
  • Able to work some nights and weekends
  • Excellent case management skills
  • Working knowledge of CounselorMax client management systems and databases, Microsoft Word, Excel, PowerPoint, and internet functionality.

Hourly Rate Range:

  • Approximately $40,000-$45,000

Hours:

  • Fulltime Salary Employee

 

All employees are required to submit to a drug, criminal, driving and personal reference check as appropriate to their position

Please submit resumes to:  applications@housingall.org

 

FLOATING MAINTENANCE TECHNICIAN

Position Summary

The Floating Maintenance Technician (“MT”) will have responsibilities for the maintenance and repair of an apartment development(s) which may consist of multiple buildings or a single structure.

Reporting to their assigned Regional Maintenance Supervisor the MT will ensure their assigned apartment development(s) is maintained to company and industry standards of excellence.  The MT will work with the commitment to maintain a clean, well-maintained property and the mechanical systems which are a part of the development(s).  As a key employee responsible for a development used around the clock by residents, the MT will be available for emergency calls and responsive to safety matters.

The MT will work collaboratively with the Regional Maintenance Supervisor and other staff members at being a good steward of a valuable asset which is home to residents of various economic circumstances and social needs.

The MT will provide excellent customer service to the resident’s thus encouraging long-term retention.

The MT will demonstrate professionalism and will diligently pursue their own professional development.

The MT will report to the Regional Maintenance Supervisor.

Duties and Responsibilities

  • Effectively manage the unit make-ready program to company standard which is 5 business days
  • Work collaboratively with the Regional Maintenance Supervisor to successfully complete apartment unit inspections for both move-in and move-out to include preparing estimates of damage for collection purpose
  • Follow the company’s Risk Management directives to maintain a safe property environment
  • Make repairs and perform preventative maintenance to company, industry standards and to building codes – seek the help of the Maintenance Supervisor, Regional Maintenance Supervisor, Director of Property Management and Resident Services, or Field Supervisor before proceeding with unfamiliar measures – contact them before contacting vendors for the non-routine repair or replacement issues
  • Remove snow from sidewalks and entry areas and portions of parking lots with company approved materials and following company procedures which include maintaining a professional snow log
  • Ensure all preventative maintenance processes are completed following manufacturers’ guidance and maintain warranty, guarantee and key physical component identification information
  • Maintain common areas in a professional manner and inspect the property and its grounds daily looking for problems and solve them immediately
  • Understand the property’s annual operating budget and work to achieve the objectives therein
  • Proactively manage to avoid surprises -maintain the property to “inspection level” every day
  • Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies – share best practices with colleagues
  • Work orders, preventive maintenance, apartment turns and the leasing of vacant apartment units-– all to be done within company policy timeframes while showing great customer service
  • Own all maintenance, safety and resident relations aspects to your apartment development
  • Deliver customer service, professionalism, safe work practices, effective property inspections, and Fair Housing and Risk Management initiatives
  • Ensure property is prepared to excel at all property inspections, including agency and REAC without the need for surges in staff and spending, i.e. have property inspection ready at all times
  • Serve as a role model, mentor, coach and trusted resource to field staff and residents
  • Assist with the Supportive Services program so that it is successful

Required Education and Experience:

  • High School Diploma / GED – technical training certifications a plus
  • Minimum of (3) three to (5) years of property maintenance responsibilities, or similar experience
  • Ability to work flexible hours and at property locations within or near transitional neighborhoods
  • Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)
  • Ability to climb stairs, take elevators, bend, squat and reach overhead, and meet standard mobility and lifting for tasks typically associated with property maintenance

 

All employees are required to submit to a drug, criminal, driving and personal reference check as appropriate to their position 

Please submit resumes to:  applications@housingall.org

 

Administrative Assistant

Under the direction of the Director of Administration will be responsible for the following:

  • Assist the Director of Administration in the planning of employee outings, retreats, training and staff orientations, and grant packaging.
  • Assist the Director of Outreach with workshops, outreach events, and mailings.
  • Assist the Controller for payments when needed by the department.
  • Prepare and modify documents including correspondence, reports, drafts, memos, and e-mails.
  • Open, sort, log in and distribute incoming correspondence
  • Retrieve documents from the filing system.
  • Assist in the preparation of regularly scheduled reports
  • General clerical duties including photocopying, fax, and mailing
  • Responsible for all copier reports to the vendor.
  • Working knowledge of office equipment, like printers and fax machines
  • Log in daily faxes, keep fax machine up and running.
  • Maintain and submit a report for the volunteers and submit weekly time sheets to program providers.
  • Troubleshooting office equipment (Fax, postage machine, copier, and phones)
  • Assist and train receptionist for managing the switchboard and routing calls to appropriate person, announce the name and nature of calls and/or recording of accurate messages, etc.
  • Provide general support to visitors
  • Act as the point of contact for internal staff and external clients
  • Help receptionist maintain front desk procedures including contact information, directions and frequently requested company information.
  • Other administrative duties as assigned and necessary to the functioning of all programs within the department.

Qualifications:

  • Capacity to deal with diverse clients with various levels of need.
  • Three experience in Customer Service and Administrative Support, Two-year associates degree preferred or equivalent additional experience.
  • Ability to speak clearly while responding to clients in need.
  • Excellent time management skills and the ability to prioritize work
  • Attention to detail and problem-solving skills
  • Strong organizational skills with the ability to multi-task
  • Strong Computer skills (Word, Excel, PowerPoint, Publisher, e-mail).
  • Excellent interpersonal skills, ability to multi-task, Time management skills, Strong organization skills
  • Strong communications skills-written and verbal.

Hours: 

  • 35 Hours per week Monday -Friday

 

All employees are required to submit to a drug, criminal, driving and personal reference check as appropriate to their position 

Please submit resumes to:  applications@housingall.org

 

Bi-Lingual Intake Processor

Under the direction of the Director of Housing Outreach, this position will be responsible for the following:

  • Conduct an Intake and assessment of all client caller needs in both English and Spanish during initial contact with our agency for housing counseling and other agency assistance programs.  This includes but not limited to Home Purchase, Foreclosure Intervention, HECM, Financial Capabilities Rental Search Assistance, Education Workshops and Disaster Recovery Assistance.
  • Provide resource information and referrals; distribute applications for all programs within the department based on client eligibility. Assist with their completion if necessary. Assess client’s need and eligibility for programs offered by utilizing income guidelines for each respective program. Inform client callers of all other agency programs and make internal referrals when appropriate.
  • Maintain online client intake database of all who are seeking assistance by logging into NetSuite, HCS, CounselorMax, and other system required for agency grant-funded programs. Daily and inputting all information requested within each relevant data filed for phone and walk-in client intakes.
  • Process preliminary rental and purchase applications submitted to the agency for housing opportunities for both agency owned and contracted units for waiting list placement.
  • Process educational workshops registrations and assist counselor with coordinating with any other department event. Ensure that each participant completes all required registration forms and payments.
  • Process client counseling packets when they have been returned, update all client management systems with noted interactions for client file processing which includes Netsuite, HCS, CounselorMax and HHF portal. Ensure that client packets are complete and enter all required client data into the system and schedule client counseling appointments using an established round-robin for counselor assignments.
  • Provide Administrative Assistant and support to the department director with administrative agent municipal contracts related to annual owner certifications, payment invoicing and other tasks as assigned.
  • Assist with marketing the departments counseling and education programs by conducting research on various household populations and coordinate how best to offer our services to them. Attend agency and invited community outreach events as assigned to represent the agency by speaking about and/or providing information and resource materials regarding all programs and services.
  • Managing the switchboard and routing calls to appropriate person, announce name and nature of calls and/or recording of accurate messages, etc. (when applicable)
  • Assist with any other administrative duties as assigned and necessary to the functioning of all programs within the department. Such as but not limited to accepting and recording client counseling packets to confirm receipt in log books and client service request in Netsuite.  Reviewing submitted document to ensure all have been provided based on document checklist. Prepare and send missing document letters to clients (if needed) and updating all communication logs with notes in Netsuite, HCS, and CounselorMax with all action taken while reviewing files for completeness.

Qualifications:

  • Have the capacity to deal with diverse clients with various levels of needs. Also be very personable, respectable and have the ability to deal with difficult clients
  • Have at least two (2) years of experience in Social Service/Customer Service/Call Center in a direct service role.
  • Have at least a two (2) year associate degree or equivalent additional experience.
  • Have the ability to speak clearly while responding to clients in need. (Spanish and English).
  • Have Strong Computer skills (Word, Excel, e-mail etc).
  • Have Excellent Interpersonal skills, able to manage time skillfully and Case Management skills
  • Strong Organization skills and vast knowledge of clerical procedures and ability to multi-task

Hours: 

  • 35 Hours per week;

Hourly Rate:

  • $16.00 – 18.00 per hour

 

All employees are required to submit to a drug, criminal, driving and personal reference check as appropriate to their position 

Please submit resumes to:  applications@housingall.org

 

Utility Program Assistant Manager

Nature of Work: 

  • The Utilities Assistant Manager is responsible for overseeing the day to day operations of the Energy Assistance Programs and under the direction of the Utility Assistance Director.

Responsibilities:

  • Assist in overseeing daily operations and facilitate efficiency in operation for all utility programs including but not limited to: PAGE, LIHEAP, Gift of Warmth (GOW), and “ACE Helping Hands”
  • Coordinate staff, budget, and materials necessary to accomplish, daily, weekly and annual program goals. Manage daily office procedures and client flow, ensuring that our work environment is professional and respectful at all times.
  • Motivate, coach, recognize, evaluate and document performance of department staff. Ensure caseworkers are effectively and efficiently performing all job-related duties and assist with annual evaluations
  • Oversee the file exchange between utilities and AHA to facilitate timely and accurate grant approval and payments
  • Ensure that the information on the phone system and the www.njpoweron.org is current and accurate. Work with the Director – Logistics as needed regarding marketing and program promotion
  • Assist with preparing internal policy and procedures Energy Assistance Programs administered by AHA Utility.  Implement process improvements as needed
  • Attend and represent the agency at community and statewide meetings and events regarding LIHEAP, PAGE or other programs as needed
  • Ensure integrity of work by checking files to ensure that all criteria is met and has been processed correctly. Maintain all client files, ensuring that they are properly stored and protected in compliance with respective program standards/regulations
  • Respond to all client needs and concerns in regards to the application process
  • Prepare and submit operational reports on a regular basis and as needed regarding the energy assistance programs
  • Any other duties that may be assigned for the smooth and efficient operation of the utility programs

Qualifications:

  • Bachelor’s Degree in a social service discipline and 2 years experience in a management/supervisor position
  • Bilingual (Spanish)
  • Ability to respond to clients in need and sometimes in crisis
  • Excellent written and oral communication skills
  • Demonstrated leadership, teamwork and ability to develop others.
  • Strong computer skills; proficient in MS office and ability to learn other systems
  • Have a valid NJ driver’s license, reliable transportation or ability to be transported to various locations

Hours:

  • Full-Time Salaried Position

Hourly Rate:

  • $35,500 to $45,000 annually depending on qualifications and experience

 

All employees are required to submit to a drug, criminal, driving and personal reference check as appropriate to their position

Please submit resumes to:  applications@housingall.org