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Kathleen Kerr

Director, Utility Department

Kathleen Kerr currently oversees the Utility Assistance Department which administers the Payment Assistance for Gas and Electric (PAGE) Program, Home Energy Assistance Program (HEAP), Universal Service Fund (USF), NJNG Gift of Warmth (GOW) and ACE Helping Hands.  These programs assist low to moderate income households in the state of NJ and Monmouth County with paying their utility bills.  Kathleen is responsible for the integrity of the programs in addition to building relationships with affiliate agencies and utility companies, approving grants for all clients, assisting clients as needed and ensuring that clients receive their grant payment.

Kathleen spent 19 years at PSE&G, most of which was spent in Customer Operations.  During that time, besides having supervised field operations in meter reading and collections, she was a district manager in Roseland and in the East Gate District offices, managed the 24-hr call center, and was the Director of Customer Operations.  Kathleen spent 10 years at NJ Natural Gas as Vice President – Customer Services, leading operations in all Customer Contact Operations, Revenue Cycle Services, Customer Satisfaction and Customer Outreach and led her departments successfully throughout Superstorm Sandy.  For 10 years she also chaired the NJ Utilities

Association (NJUA) Customer Service Committee which was comprised of gas, electric and water companies.

Kathleen has attended the Harvard Business School Program for Management Development and received a bachelor’s degree in business administration from Villanova University.

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